Eventful Stays FAQs

Guest

Do I have to register with Eventful Stays to use the site?

No, you can browse our listings without registering, and also make booking enquiries or engage with hosts without registering your details or becoming a member of Eventful Stays.

How do I search for accommodation?

Type the location, event, or attraction you wish to find into one of the search boxes and you will see a list of all available accommodation in that area. You can also use the search filter facility to refine your search.

How do I make a reservation?

Once you find accommodation you are interested in, contact the host directly to ask about availability. Ask questions about the accommodation and area you plan to stay in.

How do I pay?

You need to check with the host which payment methods are accepted and when your booking is to be paid for. You must pay the host directly. The host will also inform you of any security deposit required. Eventful Stays does not take payment for accommodation via our website.

How do I cancel?

If you want to cancel a booking contact the host directly. Please bear in mind that, depending on how close the date of cancellation is to the arrival or check-in date, may determine whether or not your rental fee is refunded. Eventful Stays will not become involved in any disputes between hosts and guests relating to cancellation of bookings.

How can a property sleep more people than there are beds for?

A property may have sofa beds or even include cots for small children. Check this information in the property description and if you are still unsure, contact the host directly when you make your booking enquiry.

Why do accommodation prices change?

Hosts can change their prices whenever they choose, and many change prices between seasons or even for midweek/weekend bookings. The ‘from’ price advertised is the cheapest price the property is available for – usually during low season.

Host

How do I advertise my accommodation on Eventful Stays?

It is easy to add your accommodation to Eventful Stays; simply follow these steps:

  1. Register at the top of the home page
  2. Add accommodation details
  3. Upload a minimum of 4 photos
  4. Add profile information
  5. Pay your annual subscription fee

How much does it cost to advertise my accommodation on Eventful Stays?

Annual subscriptions start at £19.50 for a spare room, room in a B&B or small hotel. £49 for an apartment, house or many other types of property, this price includes up to 5 properties. If you are interested in advertising more than ten properties with us, please contact us for a quote.

How long will my subscription last?

Unless otherwise stated your subscription to Eventful Stays in annual. Should you wish to continue to list your accommodation with Eventful Stays after 12 months, a further payment will be required.

How many listings can I advertise on Eventful Stays?

You may list as many properties as you like with Eventful Stays. Please contact us for more information about pricing.

Is there a money back guarantee?

Property Owners who join on the annual subscription fee offer, and pay an annual subscription fee, are entitled to a money back guarantee offer if they have not received enough bookings to cover the cost of the listing fee.

As the transaction is between the host and the guest directly, in order to assess the likely booking income resulting from enquiries from the Eventful Stays website, we will examine all the enquiries received during the 12 month period, and calculate the estimated income based on 1 in 3 enquiries resulting in a booking. Should the estimated booking income be less than the listing fee paid, we will refund the host the full listing fee. Our method of calculation of estimated income is final and we will not enter into disputes concerning this matter.

How do I receive money from the guest?

When you receive a booking enquiry you can discuss directly how and when the guest needs to pay.

What type of accommodation do you list?

We list all types of accommodation from castles to mansion houses, country homes, spare bedrooms, tree houses, spare bedrooms, B&Bs, and apartments. Anywhere that at least one person can sleep comfortably.

Do you list accommodation anywhere in the world?

Yes, absolutely anywhere - unless the country is deemed to be dangerous or in a war zone.

Do property descriptions need to be written in English?

Currently, yes. We will be looking to adding different language options in the coming months but in the meantime, don’t worry if English is not your first language. Our team will review your content and descriptions and make any changes necessary.

I have a booking request – what next?

Contact your guest informing them if you can accept the booking. Be clear to include any security deposit you require and payment terms

I have confirmed a booking – what next?

Contact your guest by email or telephone, at the very latest 7 days before they are due to check-in to arrange arrival times, keys, directions, etc. This will reassure your guests that their stay will be problem-free. Please also make sure you advise them of any security deposits they will need to bring with them at check-in (if applicable).

Do I need to have photos on my listing?

Yes. You must upload a minimum of 4 photos with your property details. Recommended size is: 1280 x 960. Bigger is OK, smaller is not.

How many photos can I add to my listing?

You can add as many photos as you like, but a minimum of 4. The more high quality photos you upload, the more likely you are to receive booking enquiries.

How can I edit my listing?

You can edit your listing by logging into your account and clicking ‘Edit’ on your Eventful Stays dashboard.

Why doesn’t my full property address show on the listing?

For security reasons hosts keep their full address details hidden until a booking is confirmed.

What if I confirm a request for availability then the guest does not book?

Guests often make multiple requests to different property owners and if they don’t reply to you it could mean they have booked elsewhere. It is important you reply to booking requests within 24 hours so guests do not book another rental.

What about cleaning fees/security deposits?

This is something that needs to be discussed between hosts and guests and should be made clear by the host when giving out the property details. Eventful Stays will not get involved in any disputes about extra fees or security deposits.

What payment methods do you accept?

You can pay for your annual subscription to Eventful Stays with most major debit/credit cards, including: Visa, Visa Debit, and Mastercard.

Why is my property not live on the site?

If you have uploaded your property but not yet paid the annual subscription fee, your listing will not show as live on the site in your account when you log in. To publish your property, please ensure you have paid your subscription fee.

If you have paid and the property is still not live, please check you have completed all fields. Should you still have a problem with making your property live, please contact us at: info@eventfulstays.com and we will be happy to help.